Primary support email
Use [email protected] for support, privacy, security, licensing, Store access, refund guidance, legal notices, and company-information requests.
Legal & Support
Contact & Requests
Corporate identity: OptionForge is a software product owned and operated by NeuroQuant Financial Technologies Inc. References to OptionForge identify the product; NeuroQuant is the owner/operator where a legal entity is required.
Current distribution model: OptionForge itself is free to download from Microsoft Store. OptionForge does not charge a subscription or purchase price for the current public release. Third-party broker, market-data, exchange, connectivity, or other external-service charges may still apply under those providers' terms.
Support, privacy, deletion, correction, security, licensing, and business request routing
Use this page together with the Privacy Policy, Terms, EULA, Refund Policy, Risk Disclosure, Support Policy, and Company Information pages.
Page sections
What to include
Include a clear subject, app version, Windows version, Microsoft Store reference if relevant, affected page/module, exact steps to reproduce, expected result, actual result, screenshots/logs if useful, and whether the issue blocks launch, installation, update, broker connection, or app use.
Privacy requests
For access, correction, deletion, restriction, or privacy questions, include “Privacy request” in the subject and enough context to locate the relevant support record. Do not include unrelated sensitive personal information.
Security reports
For possible vulnerabilities, suspicious behavior, or exposure concerns, include “Security report” in the subject, affected version/page, reproducible steps, expected impact, and safe non-destructive proof where available.
Licensing and Store requests
For Store installation, update, package, or regional-access issues, include the Store listing context, region if relevant, app package/version, Windows version, and screenshots of non-sensitive error messages.
Legal notices
Legal notices should identify the sender, the legal basis for the notice, the specific policy or content at issue, and reliable contact information for follow-up.
Related legal and support pages
Legal OverviewComplete legal and support policy map for OptionForge website, desktop app, Microsoft Store listing, free distribution, privacy, support, security, market-data, and risk disclosures.Terms & ConditionsTerms for the OptionForge website, Microsoft Store free-download path, desktop app references, support, restrictions, liability, free distribution, and acceptable use.Terms of ServiceAlternative title for the OptionForge Terms & Conditions.Privacy PolicyPrivacy policy for OptionForge website, support, diagnostics, Microsoft Store app access, cookies, analytics, security, retention, and user rights.Privacy NoticeShort-form privacy notice for the OptionForge website, support, Microsoft Store access path, diagnostics, cookies, retention, and rights.Refund PolicyRefund, cancellation, download, free distribution, Microsoft Store, direct agreement, and support-routing policy for OptionForge.EULAEULA for the OptionForge desktop application covering license grant, activation, restrictions, updates, data, third-party services, and termination.Risk DisclosureRisk disclosure for options analytics, model risk, market data, execution, liquidity, margin, taxes, and no-advice boundaries in OptionForge.Support PolicySupport policy for OptionForge covering support scope, intake, excluded support, privacy, priorities, and Microsoft Store access routing.SupportSupport policy for OptionForge covering support scope, intake, excluded support, privacy, priorities, and Microsoft Store access routing.Company InformationCompany and product information for OptionForge, including product identity, contact, Store path, commercial scope, and legal boundaries.Acceptable UseAcceptable-use rules for OptionForge website, app, support channels, licensing, security controls, and user submissions.Data Security & RetentionData security and retention policy for OptionForge website, local app data, support records, deletion requests, and incident routing.IP & License BoundariesIP ownership, license limits, brand use, screenshots, feedback, third-party names, and content restrictions for OptionForge.Service Availability & Business ContinuityAvailability, maintenance, service interruption, backup, continuity, and no-SLA details for OptionForge website and app workflows.Service FulfillmentService fulfillment policy for OptionForge covering Microsoft Store delivery, install, updates, downloads, free distribution, and enterprise arrangements.Export Controls & SanctionsExport-control, sanctions, restricted-use, and compliance policy for OptionForge software and support.Cookie PolicyEssential storage, service-worker cache, analytics tags, browser controls, and consent notesDiagnostics & LogsWhat logs may contain, how support uses them, redaction guidance, retention, and deletion requestsContact & RequestsSupport, privacy, deletion, correction, security, licensing, and business request routingAccessibility StatementAccessibility intent, feedback channel, known scope limits, and support request handlingSecurity OverviewSecurity posture, vulnerability reporting, user responsibilities, local-device boundaries, and incident handling