Refunds
Refund Policy
Corporate identity: OptionForge is a software product owned and operated by NeuroQuant Financial Technologies Inc. References to OptionForge identify the product; NeuroQuant is the owner/operator where a legal entity is required.
Current distribution model: OptionForge itself is free to download from Microsoft Store. OptionForge does not charge a subscription or purchase price for the current public release. Third-party broker, market-data, exchange, connectivity, or other external-service charges may still apply under those providers' terms.
This Refund Policy explains the current free-release charging position for OptionForge and how support handles questions about unexpected Store or third-party charges. OptionForge itself does not charge a subscription or software purchase price for the current public release.
Refund summary
The current public release of OptionForge is free to download from Microsoft Store. OptionForge does not operate a public app subscription or collect a software purchase price for this release, so there is normally no OptionForge app charge to refund. If a user sees an unexpected charge, the first step is to identify whether it came from Microsoft, a broker, a market-data provider, an exchange, a connectivity provider, or another third party.
OptionForge support can help confirm the current distribution model and troubleshoot app-side issues, but it cannot reverse a charge imposed by another provider.
Microsoft Store and platform charges
The current OptionForge Store release is intended to be free. If Microsoft Store displays an unexpected charge connected to the listing, verify the product, account, region, and Store transaction details and contact Microsoft Store support where appropriate. OptionForge does not collect payment-card numbers through this website.
No OptionForge trial or renewal charge
The current public release does not use an OptionForge paid trial that converts into a recurring subscription, and it does not have an OptionForge renewal charge. If a future distribution model changes, the website, Microsoft Store listing, Terms, EULA, and this policy should be updated before that model becomes active.
Separate written agreements
A separately negotiated enterprise, institutional, consulting, data, integration, or other written agreement—if one exists—is outside the current public free-app distribution model. Any fees, termination rights, service credits, or refunds under such an agreement are governed by that agreement and mandatory law.
Refund exclusions
- Requests based only on market losses, trading outcomes, missed trades, price moves, tax outcomes, or investment performance.
- Requests caused by user-entered assumptions, stale external data, broker differences, market-data provider interruptions, or strategy choices.
- Requests involving abuse, fraud, chargeback misuse against a third party, package/security tampering, or violation of the EULA or Terms.
- Requests for third-party costs such as broker fees, market-data fees, taxes, exchange fees, internet access, devices, or software/services not charged by OptionForge.
Product issues and evidence
For a product issue that may support a Store request or direct support review, send a concise report to [email protected]. Include the Store reference if available, app version, Windows version, screenshots, logs where useful, and exact steps to reproduce.
Support may troubleshoot the app-side issue and help identify the responsible provider, but OptionForge cannot approve or guarantee a refund for a charge imposed by another provider.
Mandatory rights
Nothing in this policy limits non-waivable refund, withdrawal, chargeback, warranty, consumer-protection, accessibility, or statutory rights that apply in the user’s location.
Related legal and support pages
Legal OverviewComplete legal and support policy map for OptionForge website, desktop app, Microsoft Store listing, free distribution, privacy, support, security, market-data, and risk disclosures.Terms & ConditionsTerms for the OptionForge website, Microsoft Store free-download path, desktop app references, support, restrictions, liability, free distribution, and acceptable use.Terms of ServiceAlternative title for the OptionForge Terms & Conditions.Privacy PolicyPrivacy policy for OptionForge website, support, diagnostics, Microsoft Store app access, cookies, analytics, security, retention, and user rights.Privacy NoticeShort-form privacy notice for the OptionForge website, support, Microsoft Store access path, diagnostics, cookies, retention, and rights.Refund PolicyRefund, cancellation, download, free distribution, Microsoft Store, direct agreement, and support-routing policy for OptionForge.EULAEULA for the OptionForge desktop application covering license grant, activation, restrictions, updates, data, third-party services, and termination.Risk DisclosureRisk disclosure for options analytics, model risk, market data, execution, liquidity, margin, taxes, and no-advice boundaries in OptionForge.Support PolicySupport policy for OptionForge covering support scope, intake, excluded support, privacy, priorities, and Microsoft Store access routing.SupportSupport policy for OptionForge covering support scope, intake, excluded support, privacy, priorities, and Microsoft Store access routing.Company InformationCompany and product information for OptionForge, including product identity, contact, Store path, commercial scope, and legal boundaries.Acceptable UseAcceptable-use rules for OptionForge website, app, support channels, licensing, security controls, and user submissions.Data Security & RetentionData security and retention policy for OptionForge website, local app data, support records, deletion requests, and incident routing.IP & License BoundariesIP ownership, license limits, brand use, screenshots, feedback, third-party names, and content restrictions for OptionForge.Service Availability & Business ContinuityAvailability, maintenance, service interruption, backup, continuity, and no-SLA details for OptionForge website and app workflows.Service FulfillmentService fulfillment policy for OptionForge covering Microsoft Store delivery, install, updates, downloads, free distribution, and enterprise arrangements.Export Controls & SanctionsExport-control, sanctions, restricted-use, and compliance policy for OptionForge software and support.Cookie PolicyEssential storage, service-worker cache, analytics tags, browser controls, and consent notesDiagnostics & LogsWhat logs may contain, how support uses them, redaction guidance, retention, and deletion requestsContact & RequestsSupport, privacy, deletion, correction, security, licensing, and business request routingAccessibility StatementAccessibility intent, feedback channel, known scope limits, and support request handlingSecurity OverviewSecurity posture, vulnerability reporting, user responsibilities, local-device boundaries, and incident handling
Current free distribution
The current public release of OptionForge is free to download from Microsoft Store. OptionForge does not charge a recurring subscription or software purchase price for this release. Any fees charged by a broker, market-data vendor, exchange, connectivity provider, or another third party are separate and governed by that provider.