Legal & support
Support Attachments & Log Redaction
Corporate identity: OptionForge is a software product owned and operated by NeuroQuant Financial Technologies Inc. References to OptionForge identify the product; NeuroQuant is the owner/operator where a legal entity is required.
Current distribution model: OptionForge itself is free to download from Microsoft Store. OptionForge does not charge a subscription or purchase price for the current public release. Third-party broker, market-data, exchange, connectivity, or other external-service charges may still apply under those providers' terms.
Detailed support evidence guidance for screenshots, logs, project files, API keys, brokerage data, and deletion requests.
This page is part of the OptionForge legal and support policy package. It should be reviewed against current app behavior, the Microsoft Store listing, broker/data-provider integrations, and applicable law as the product evolves.
Page sections
Purpose
This page gives users a safer checklist for sending screenshots, logs, project files, crash reports, or reproduction steps to support.
It is designed to reduce accidental disclosure of brokerage credentials, private API keys, personal financial details, or unrelated personal information.
Redact before sending
Before sending an attachment, remove or mask broker account numbers, passwords, API keys, tokens, secret keys, full payment-card details, tax identifiers, private addresses, unrelated emails, and personal information not needed to solve the issue.
Screenshots should crop unrelated browser tabs, chats, account pages, and personal documents.
What useful evidence can include
Helpful support evidence can include app version, Windows version, installation source, Microsoft Store installation/update context, error message, approximate time, steps to reproduce, affected module, expected behavior, actual behavior, and non-sensitive sample data.
Logs may contain paths, timestamps, configuration values, provider names, and error traces. Review logs before sharing.
Retention and deletion
Support attachments may be retained while needed for troubleshooting, security, dispute handling, audit, or product-quality purposes.
Users may request deletion of support attachments, subject to legal, security, platform, and dispute-preservation limits.
Related legal and support pages
Acceptable UseAcceptable-use rules for OptionForge website, app, support channels, licensing, security controls, and user submissions.AccessibilityAccessibility intent, feedback channel, known scope limits, and support request handlingCompany InformationCompany and product information for OptionForge, including product identity, contact, Store path, commercial scope, and legal boundaries.Contact & RequestsSupport, privacy, deletion, correction, security, licensing, and business request routingCookie PolicyEssential storage, service-worker cache, analytics tags, browser controls, and consent notesData Security & RetentionData security and retention policy for OptionForge website, local app data, support records, deletion requests, and incident routing.Diagnostics & LogsWhat logs may contain, how support uses them, redaction guidance, retention, and deletion requestsEULAEULA for the OptionForge desktop application covering license grant, activation, restrictions, updates, data, third-party services, and termination.Export Controls & SanctionsExport-control, sanctions, restricted-use, and compliance policy for OptionForge software and support.Legal OverviewComplete legal and support policy map for OptionForge website, desktop app, Microsoft Store listing, free distribution, privacy, support, security, market-data, and risk disclosures.Intellectual Property & License BoundariesIP ownership, license limits, brand use, screenshots, feedback, third-party names, and content restrictions for OptionForge.Privacy NoticeShort-form privacy notice for the OptionForge website, support, Microsoft Store access path, diagnostics, cookies, retention, and rights.Privacy PolicyPrivacy policy for OptionForge website, support, diagnostics, Microsoft Store app access, cookies, analytics, security, retention, and user rights.Refund PolicyRefund, cancellation, download, free distribution, Microsoft Store, direct agreement, and support-routing policy for OptionForge.Risk DisclosureRisk disclosure for options analytics, model risk, market data, execution, liquidity, margin, taxes, and no-advice boundaries in OptionForge.SecuritySecurity posture, vulnerability reporting, user responsibilities, local-device boundaries, and incident handlingService Availability & Business ContinuityAvailability, maintenance, service interruption, backup, continuity, and no-SLA details for OptionForge website and app workflows.Service FulfillmentService fulfillment policy for OptionForge covering Microsoft Store delivery, install, updates, downloads, free distribution, and enterprise arrangements.Support PolicySupport policy for OptionForge covering support scope, intake, excluded support, privacy, priorities, and Microsoft Store access routing.SupportSupport policy for OptionForge covering support scope, intake, excluded support, privacy, priorities, and Microsoft Store access routing.Terms & ConditionsTerms for the OptionForge website, Microsoft Store free-download path, desktop app references, support, restrictions, liability, free distribution, and acceptable use.Terms Of ServiceAlternative title for the OptionForge Terms & Conditions.Account & Microsoft Store AccessMicrosoft account, Store listing, install, update, Store access, device, and access expectations.Consumer Rights & ComplaintsConsumer-law reservation, complaint routing, escalation, records, and non-waivable rights.Market Data & Third Party ServicesThird-party market data, provider outages, delayed data, API changes, and no-guarantee boundaries.Investment Advice DisclaimerNo investment, trading, legal, tax, accounting, fiduciary, brokerage, custody, or execution advice.Analytics Models & LimitationsModel assumptions, probability limits, Greeks limits, scenario limits, and validation responsibilities.Local Data & Device PermissionsLocal project files, settings, diagnostics, app package paths, Store Store access checks, and device boundaries.Vulnerability DisclosureSecurity-report intake, safe-harbor boundaries, evidence handling, and prohibited testing behavior.Legal Change LogLegal/support document update history, publication notes, cache-version notes, and review reminders.Complete Policy DirectoryOne-page directory covering every legal, privacy, support, free distribution, risk, security, distribution, Store, data, and governance policy.Microsoft Store Submission DisclosuresCompact Store-review disclosures for privacy, support, Store access, desktop packaging, licensing, free distribution, and risk warnings.Data Subject RequestsWorkflow for access, correction, deletion, restriction, objection, portability, identity verification, and support-record handling.Subprocessors & Service ProvidersCategories of providers used for hosting, Store distribution, support, analytics, communications, security, and market data.App Permissions & Local StoragePlain-language matrix of local files, project storage, diagnostics, network requests, Store licensing, cache, and device permissions.Incident Response & Security NoticesSecurity triage, containment, communication, preservation, customer notices, and post-incident improvement process.Encryption & Key ManagementTransport security, local-device responsibility, credential handling, API key guidance, secrets, and support redaction guidance.Open Source NoticesOpen-source component notice, license respect, attribution handling, redistribution boundaries, and customer request channel.Ai Assisted Features & User ContentAI-assisted workflow boundaries, user responsibility, data handling, output validation, and no professional-advice limits.Professional Use & Market Data StatusProfessional/non-professional data status, user representations, provider rules, exchange policies, and responsibility for data classifications.Legal Notices & Contact AddressesFormal notice routing, support email use, privacy/security channels, evidence requirements, and response recordkeeping.Canada & Québec Privacy NoticeCanadian and Québec privacy-rights notice for website, support, app diagnostics, Store access context, service providers, retention, and requests.GDPR, EEA & UK Privacy NoticeAdditional privacy notice for EEA and UK users covering rights, legal bases, international transfers, and requests.U.S. State Privacy NoticeU.S. state privacy-rights summary covering access, deletion, correction, opt-out style requests, sensitive data, and authorized agents.Children & Teen PrivacyAge-appropriate privacy and product-use boundaries for a financial analytics desktop app and public website.Communications & Anti-SpamTransactional, support, security, legal, product, and optional marketing communication rules and unsubscribe handling.Support Attachments & Log RedactionDetailed support evidence guidance for screenshots, logs, project files, API keys, brokerage data, and deletion requests.API Keys, Credentials & SecretsStrict guidance for API keys, provider tokens, brokerage credentials, storage, support redaction, and user responsibility.Desktop App Capabilities & Store PackagingPlain-language capability disclosure for the desktop app, local file access, networking, Store licensing, and package behavior.Data Map & Records InventoryOperational inventory of website, app, support, diagnostics, Store, distribution, security, and legal records.Vendor Risk & Third-Party DisclosuresService-provider categories, market-data dependencies, Microsoft Store dependencies, support tooling, and vendor-change disclosure process.Market Data Redistribution PolicyMarket-data use, display, caching, export, redistribution, delayed data, provider terms, and customer responsibilities.Model Validation & User ResponsibilityUser-responsibility notice for validating options analytics, Greeks, probability models, scenario outputs, and imported data.Legal Hold, Record Preservation & Lawful RequestsHow OptionForge handles preservation, subpoenas, platform requests, law-enforcement contact, and legal objections.Dispute Resolution & Governing LawGood-faith support escalation, informal resolution, consumer rights reservation, governing law placeholders, and counsel-review flags.Policy Accessibility & Plain-Language SummaryReadable summary of the most important legal, privacy, free distribution, support, and risk disclosures.